United pays eligible employees $50 each month that domestic or international flights arrive on time at least 80 percent of the time and $100 if the company exceeds both on-time goals. The airline will award employees a $100 bonus to recognize the performance. For global airlines, Delta and United were the only North American carriers to make the top-10 ranking for on-time performance, at sixth and ninth, respectively. On Thanksgiving Day, 95.4 percent of United flights arrived on time, the second-best single day since Jan. Alaska Airlines (82.2 percent), Delta Air Lines (79.6 percent) and United Airlines (77.7 percent) took the top three positions for the second month in a row. 25, 88.3 percent of United’s flights arrived on time, the second-best performance over the past five years, the airline noted.
Instead, it involved the dispatch system software that enables United to communicate with airplanes before departure.īut the airline recovered for the heavy Thanksgiving travel period. The latest problem was unrelated to the switchover to a new passenger reservation system. Guam (GUM) to Honolulu (HNL): 60 minutes. 15 that that delayed hundreds of flights across the country, mostly on the East Coast. If you are departing from the following airports, please be advised that you are required to be at the gate at a specific time before departure, as additional security or documentation checks may be required: Brussels (BRU): 60 minutes. The November rates also come despite a computer glitch on Nov. For example, United was on time just 64.1 percent of the time in July, according to federal statistics, while no other major network carrier was below 77 percent. Those on-time rates are far better than United experienced during the summer, when heavier passenger traffic combined with problems with a new computer system at United to cause rampant delays and cancelations. Its international on-time rate was 81.2 percent. 29 and the Nor’easter that followed, along with the usually busy Thanksgiving travel period, the airline said. United Airlines, which experienced more than its share of operational woes this year, delivered its best monthly on-time performance for the year in November.Ĭhicago-based United was on time, defined as arriving within 14 minutes of the scheduled time, for 85.5 percent of domestic flights during the month, despite such weather challenges as the aftermath of Superstorm Sandy on Oct.